• Allen ISD Student Nutrition Frequently Asked Questions 

    How does the Computerized Cafeteria Account system work?                              In order to improve service for our students, parents and teachers, a computerized debit system is used in the cafeteria. 
    The system works just like a checking account. Deposits are made to the student’s individual account and purchases are deducted from the balance. 
    During mealtime, the student’s ID card or ID number is required to access their account.  The student will scan their ID card or key in their ID number which accesses their account. The student’s name and balance are displayed on the cashier’s screen for identification and the purchases are deducted from the account balance.  

    How are Deposits Made to a Student’s Account?                                                                                The Cafeteria Manager collects cash & check deposits in the morning before school starts and during the day, including meal periods. Deposits are immediately entered into the student’s account.  Parents or students can make cash or check deposits to their accounts by depositing in the designated lock box or right at the register.  If using the drop box, please place payment in an envelope with your child’s name and ID number.

    Online credit card payments can be made by registering at paypams.com. There is a $1.95 transaction fee (required by a third party vendor) for each online deposit. (Please allow 24 hours for the online payment to be posted to the student’s account).

    Parents will only need the student’s date of birth in order to register on PayPAMS. Please call the Student Nutrition Office at (972) 727-0545 for assistance.

    How Do Students Know Their Balance?                                                                                          Students may ask the cashier during their purchase as well as the cashier will notify students when their balance falls below $5.00 at the end of the transaction. Students can also check their balance by entering their Student ID or scanning their badge at any cash register station. Balance and purchases can also be viewed on the PAYPAMS website at no charge once an account is established.

    Is Charging Allowed?                                                                                                                         
    Students will be allowed a grace period of two days to continue to purchase school meals only when the account balance has been exhausted. The two-day grace period is the monetary equivalent of two breakfast and two lunch meals at their designated campus. The District will allow the student's account to accumulate a negative balance with no fees or interest applied to the account. After the student reaches the maximum charge limit, the student may receive an alternate meal. 

    Maximum Charge Limit at Elementary School: $8.70 

    Maximum Charge Limit at Middle School: $9.60 

    Maximum Charge at AHS/LFC: $13.00

    Students with a negative balance will not be allowed to purchase a la carte, snacks or extra items. This includes purchases made in cash. They will only be allowed to purchase what constitutes as a meal. When the maximum charge limit has been reached, the student will need to eat breakfast before coming to school and bring a lunch from home until the account has funds. 
    An automated district communication (voicemail and written email) is sent out as soon as the account is below zero and continues every evening there is a negative balance in the account.  Parents are strongly encouraged to continually monitor their child’s meal account balance. 

    Faculty and District employees are allowed a grace amount of $10.00.  If the balance reaches the grace amount, no purchases will be allowed until the account balance is paid in full.

    What Happens to the Money in my Child’s Account at the End of the School Year or if my Child Transfers to Another Allen ISD school? 
    Money left in an account at the end of the school year will be available for that student’s use in the next school year at any school within Allen ISD.  If you are leaving the district, you may request a refund.  The Account Refund Form can be found on the website or call the Student Nutrition office at (972) 727-0545.

    Graduating class of 2022-2023 Senior student lunch account balances at the end of the year must be at zero.  During enrollment, you were required to make a choice for any remaining Senior funds. 

    Option 1:  Transfer the balance to a sibling.  The remaining balance will be transferred to a sibling in the district. If this option is selected, but the sibling is no longer in the district at the end of the school year, the remaining balance will be dispersed as in Option 2.

    Option 2:  Refund / Donate the remaining Balance.  If the student's balance is greater than $10.00 the amount will automatically be refunded. Refund checks will be mailed to the address on file. Please make sure the address with the district is correct.

    Any remaining funds under $10.00 must be done in person from the Cafeteria Manager by May 25, 2023. We are unable to issue a check for under $10, therefore, any remaining funds collected by this date will be considered an agreement to donate to assist students in need.

    Why are snack items offered at lunch? 
    In the past, we surveyed parents concerning snacks and the majority of parents wanted snacks offered to students. In our Elementary and Middle Schools, a variety of healthy snacks that are low in fat and reduced sugar are offered to students. All of our snacks meet the USDA Smart Snacks requirements. 

    Parents can set limits for their child’s purchases by completing the Student Account Restriction Form (https://www.allenisd.org/Page/20401) located on the Student Nutrition website, and submitting it by fax 214-383-7498, email to studentnutrition.services@allenisd.org, handed to the Cafeteria Manager, or sent to the Student Nutrition office, 1451 N. Watters Rd, Allen, TX 75013

    Where can I find information concerning school parties? 
    Please refer to the new Texas Department of Agriculture policies and information at 

    How can I find out what my child is eating at school? 
    There are two ways to obtain this information: 

    1. Register at PayPAMS.com. Information is not retroactive.  Lunch activity will be posted starting from the day the student's account is linked with the parent account.  Please note, there is no charge for creating and viewing your student’s cafeteria purchases. PayPAMS charges $1.95 fee for any deposits.
    2. Request a printout from your Cafeteria Manager. 

    What is the Allen ISD Student Nutrition Dept. doing to provide nutritious meals for students? 

    At Allen Independent School District, our goal is to promote sound nutrition by offering students a variety of choices, including whole grains, lean meats, vegetarian options, low fat milk, fresh fruits and vegetables. All entrees, side items and snacks served under the School Breakfast Program and the National School Lunch Program, Kindergarten through 8th grade, meet the criteria established by the USDA for calories, fat and sodium.

    In an ever-changing school environment, we continuously strive to establish a standard of excellence in our cafes and develop menu items that our students enjoy, as well as adapt to change and new food trends--listening to the feedback of our peers and students in the process.

    Feeding students is our number one priority and we would love you to dine with us!

    Where can I find nutritional information on specific lunch menu items? 

    Nutrition and allergen information is located for lunch menu items on this website.



    In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

    Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

    To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:   1.  mail:  U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; or 2. fax: (833) 256-1665 or (202) 690-7442; or 3.  email:  program.intake@usda.gov

    This institution is an equal opportunity provider.


    De acuerdo con la ley federal de derechos civiles y las normas y políticas de derechos civiles del Departamento de Agricultura de los Estados Unidos (USDA), esta entidad está prohibida de discriminar por motivos de raza, color, origen nacional, sexo (incluyendo identidad de género y orientación sexual), discapacidad, edad, o represalia o retorsión por actividades previas de derechos civiles. 

    La información sobre el programa puede estar disponible en otros idiomas que no sean el inglés.  Las personas con discapacidades que requieren medios alternos de comunicación para obtener la información del programa (por ejemplo, Braille, letra grande, cinta de audio, lenguaje de señas americano (ASL), etc.) deben comunicarse con la agencia local o estatal responsable de administrar el programa o con el Centro TARGET del USDA al (202) 720-2600 (voz y TTY) o comuníquese con el USDA a través del Servicio Federal de Retransmisión al (800) 877-8339.

    Para presentar una queja por discriminación en el programa, el reclamante debe llenar un formulario AD-3027, formulario de queja por discriminación en el programa del USDA, el cual puede obtenerse en línea en: https://www.fns.usda.gov/sites/default/files/resource-files/usda-program-discrimination-complaint-form-spanish.pdf, de cualquier oficina de USDA, llamando al (866) 632-9992, o escribiendo una carta dirigida a USDA. La carta debe contener el nombre del demandante, la dirección, el número de teléfono y una descripción escrita de la acción discriminatoria alegada con suficiente detalle para informar al Subsecretario de Derechos Civiles (ASCR) sobre la naturaleza y fecha de una presunta violación de derechos civiles. El formulario AD-3027 completado o la carta debe presentarse a USDA por: (1) correo:  U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; or (2) fax: (833) 256-1665 o (202) 690-7442; o (3) correo electrónico:  program.intake@usda.gov.  Esta entidad es un proveedor que brinda igualdad de oportunidades.