Technology Services

  • The Technology Services Department is committed to providing ongoing technical support to Allen ISD staff, students, and parents to support at-home online learning. 

    UPDATE: Pre-K through 6 Password Reset Information

    As part of our ongoing commitment to network security, Allen ISD is requiring all Pre-K to sixth-grade students to reset their password. If your child has reset his or her password on or after August 7, 2020, no further action is required.

    Instructions for resetting passwords in English and Spanish.

    We encourage you to support your student in logging in and resetting the password. Younger children will need your support in creating a secure password that they can remember. If you or your child have issues resetting their password, a help ticket can be opened at the link below.

    Tech Support At Home

    If you are a student or parent and need help, please submit a helpdesk ticket for support to our new Student and Parent Help desk system by clicking the link below. Our support hours are between 8 a.m. and 5 p.m. Monday through Friday. A staff member will respond as soon as possible by email.

    Or send an email to:

    Service Status

    If you are experiencing issues with any service provided by Allen ISD, please visit our Service Status page to see if we are already aware of the issue and what steps are being taken by us or our online vendors to resolve it.

    Staff and Student Devices

    Desktop computers and chrome books will be made available to staff and students for at-home use upon request. Your campus principal has disseminated information to staff and parents with instructions on how to participate in this program. For more information, contact your campus principal.

    Username and Password

    All AISD staff and students have a district network username and password. Students should verify they know their username and password prior to coming to their campus to pick up a student chrome book. You can verify and/or reset your username and password by visiting the Allen ISD single-sign-on portal:


    Parents have access to our Allen ISD Portal as well. Please visit our Parent Resource page for further details: