The Technology Services Department is committed to providing ongoing technical support to Allen ISD staff, students, and parents to support at-home online learning.
If you are experiencing issues with any service provided by Allen ISD, please visit our Service Status page to see if we are already aware of the issue and what steps are being taken by us or our online vendors to resolve it.
Staff and Student Devices
Desktop computers and chrome books will be made available to staff and students for at-home use upon request. Your campus principal has disseminated information to staff and parents with instructions on how to participate in this program. For more information, contact your campus principal.
Username and Password
All AISD staff and students have a district network username and password. Students should verify they know their username and password prior to coming to their campus to pick up a student chrome book. You can verify and/or reset your username and password by visiting the Allen ISD single-sign-on portal:
Parents have access to our Allen ISD Portal as well. Please visit our Parent Resource page for further details:
Internet Access At Home
If you do not have internet access at home visit our page for some potential solutions:
Tech Support At Home
If you are a student or parent and need help, please submit a helpdesk ticket for support to our new Student and Parent Help desk system by clicking the link below. Our support hours are between 8am and 5pm Monday through Friday. A staff member will respond as soon as possible by email.
If you are a staff member please enter a ticket into our current AISD Staff Technology Helpdesk system.
We will continue to update this site with the latest tools, and information resources needed to enhance the customer experience and support the District’s long-term plan for instructional continuity.